Question 1

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, PayPal, and Klarna. All payments are processed securely through Stripe.

Question 2

Can I modify or cancel my order?

Accepted Answer

Yes, but only if your order has not been dispatched yet. Contact us immediately at contact@baïty.com.

Question 3

Where do you ship?

Accepted Answer

We currently ship to United Kingdom, United Arab Emirates, Germany, and Netherlands with free shipping.

Question 4

How much does shipping cost?

Accepted Answer

Free shipping on all orders with no minimum purchase required.

Question 5

How long does delivery take?

Accepted Answer

Standard delivery 3-7 days, Extended 7-14 days, Economy 8-27 days, Express 1-3 days.

Question 6

What is your return policy?

Accepted Answer

We accept returns within 14 calendar days from delivery. Items must be unused and in original packaging.

Question 7

How do I return an item?

Accepted Answer

Email us at contact@baïty.com within 14 days. We'll provide return instructions. Ship back with tracking. Refund within 14 business days.

Question 8

Who pays for return shipping?

Accepted Answer

Customer pays return shipping, unless the item is defective or incorrect.

Question 9

Are your lights suitable for UK homes?

Accepted Answer

Yes! All products are designed for UK homes with UK-standard fittings and 230V voltage.

Question 10

Are your lights dimmable?

Accepted Answer

Many are dimmable. Check the product page for compatibility and dimmer switch requirements.

Question 11

Do your lights have a warranty?

Accepted Answer

Yes, all products come with manufacturer warranties, typically 1-2 years covering manufacturing defects.

Question 12

Do you offer installation services?

Accepted Answer

No, but all products include instructions. We recommend hiring a qualified electrician for hardwired fixtures.

Question 13

My light isn't working. What should I check?

Accepted Answer

Check the bulb, power switch, and wire connections. If issues persist, contact us at contact@baïty.com.

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