What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and Klarna. All payments are processed securely through Stripe.

Can I modify or cancel my order?

Yes, but only if your order has not been dispatched yet. Contact us immediately at contact@baïty.com.

We currently ship to United Kingdom, United Arab Emirates, Germany, and Netherlands with free shipping.

Free shipping on all orders with no minimum purchase required.

Standard delivery 3-7 days, Extended 7-14 days, Economy 8-27 days, Express 1-3 days.

We accept returns within 14 calendar days from delivery. Items must be unused and in original packaging.

Email us at contact@baïty.com within 14 days. We'll provide return instructions. Ship back with tracking. Refund within 14 business days.

Customer pays return shipping, unless the item is defective or incorrect.

Yes! All products are designed for UK homes with UK-standard fittings and 230V voltage.

Many are dimmable. Check the product page for compatibility and dimmer switch requirements.

Yes, all products come with manufacturer warranties, typically 1-2 years covering manufacturing defects.

No, but all products include instructions. We recommend hiring a qualified electrician for hardwired fixtures.

Check the bulb, power switch, and wire connections. If issues persist, contact us at contact@baïty.com.