What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and Klarna. All payments are processed securely through Stripe.

Can I modify or cancel my order?

Yes, but only if your order has not been dispatched yet. Contact us immediately at contact@baïty.com.

We currently ship to United Kingdom, United Arab Emirates, Germany, and Netherlands with free shipping.

How much does shipping cost?

Free shipping on all orders with no minimum purchase required.

How long does delivery take?

Standard delivery 3-7 days, Extended 7-14 days, Economy 8-27 days, Express 1-3 days.

What is your return policy?

We accept returns within 14 calendar days from delivery. Items must be unused and in original packaging.

How do I return an item?

Email us at contact@baïty.com within 14 days. We'll provide return instructions. Ship back with tracking. Refund within 14 business days.

Who pays for return shipping?

Customer pays return shipping, unless the item is defective or incorrect.

Are your lights suitable for UK homes?

Yes! All products are designed for UK homes with UK-standard fittings and 230V voltage.

Are your lights dimmable?

Many are dimmable. Check the product page for compatibility and dimmer switch requirements.

Do your lights have a warranty?

Yes, all products come with manufacturer warranties, typically 1-2 years covering manufacturing defects.

Do you offer installation services?

No, but all products include instructions. We recommend hiring a qualified electrician for hardwired fixtures.

My light isn't working. What should I check?

Check the bulb, power switch, and wire connections. If issues persist, contact us at contact@baïty.com.

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WhatsApp: +44 7407 145214
Mail: contact@baïty.com

Transform every room with our Premium lighting collection. Quality fixtures for UK homes. Free delivery, expert customer support to help you find the perfect light.

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