💬 Chat With Us on WhatsApp
Available 24/7
Life doesn’t stop at 5pm, and neither do we. Whether it’s a midnight worry about delivery dates or a Sunday morning question about bulb fittings, we’re here. Tap the button below and chat with a real human who gets it.
📦 Track Your Order
Know Exactly Where Your Lighting Is
No cryptic courier codes or endless phone menus. Just pop your order number below and see your delivery status in real-time — from our warehouse to your doorstep.
🔄 Easy Returns & Exchanges
Changed Your Mind? We Get It
30-day return policy, no questions asked. If that pendant doesn’t quite work with your ceiling height or the shade clashes with your walls, simply let us know. We’ll sort it — stress-free.
SHIPPING & DELIVERY
🚚 Delivery That Actually Works Around Your Life
We know you can’t sit at home all day waiting for a parcel. That’s why we’ve made delivery as flexible as possible:
✓ FREE Standard Delivery (3-7 working days)No minimum spend. No hidden fees. No customs charges for UK orders. Ever.
✓ Express Delivery (1-3 working days) — £9.95Need it quickly? We’ve got you covered.
✓ Extended Delivery (7-15 working days) — FREEFor certain larger items. We’ll always tell you upfront.
✓ International Delivery (7-28 working days)Shipping to Europe or beyond? Available on most items — check at checkout.
Bulky Items? Occasional larger fixtures may take a bit longer, but we’ll give you accurate timings before you commit.
📍 All orders ship from our UK warehouse — no surprise import fees.
FAQ
When will my order arrive?
Standard delivery takes 3-7 working days from dispatch. You’ll receive tracking info the moment your order leaves our warehouse, so you know exactly when to expect it. Orders placed before 2pm Monday-Friday typically ship same day.
Can I change or cancel my order?
Absolutely — but catch us quickly! If your order hasn’t shipped yet (usually within 24 hours), message us on WhatsApp immediately and we’ll sort it. Once it’s dispatched, you can still return it hassle-free within 30 days.
What if the light doesn’t fit my room?
It happens — and it’s completely fine. You have 30 days to return any item if it’s not quite right. Just make sure it’s unused and in original packaging. Contact us via WhatsApp and we’ll arrange collection or send you a prepaid returns label.
Do I need an electrician to install these lights?
Most of our fixtures are designed for easy DIY installation — if you can change a light bulb and use a screwdriver, you’re golden. We include clear instructions with every order. That said, if you’re replacing a ceiling fixture or dealing with hardwiring, we always recommend using a qualified electrician for safety (and insurance purposes).
Are your lights suitable for UK electrical systems?
Yes! Every single product in our collection is tested and certified for UK standards (CE marked, BS EN compliant). All fixtures come with UK-compatible fittings. No adapters, no faff.
What bulbs do I need?Each product page clearly states the bulb type required (E27, E14, GU10, etc.). Most of our lights use standard LED bulbs you can pick up anywhere — or we can recommend compatible options. Pro tip: LED bulbs last years and slash your energy bills.
Do you charge customs or import fees?
Not for UK orders — ever. Everything ships from our UK warehouse, so what you see at checkout is exactly what you pay. No surprise charges when the courier arrives.
What’s your returns policy?
Simple: 30 days to change your mind, no questions asked. Items must be unused and in original packaging. We’ll refund you within 5 working days of receiving the return. WhatsApp us to start the process — we’ll make it painless.
Can I see the light in person before buying?
We don’t have a physical showroom (keeping costs low means better prices for you), but every product page has detailed photos, dimensions, and real customer reviews. Still unsure? WhatsApp us a photo of your space and we’ll give honest advice about what will work best.
How do I contact customer service?
WhatsApp is our superpower. Click the WhatsApp button in the footer or top right corner and you’ll get a reply from a real human — usually within minutes, even at 10pm on a Tuesday (we’re parents, we’re awake anyway). You can also email us at contact@baity.com, but WhatsApp is genuinely faster.
STILL NEED HELP?
We’re Just a Message Away
Look, we know lighting can feel overwhelming when you’re staring at a blank ceiling wondering “will this actually work?” or “what size pendant won’t swallow my dining table?”
That’s exactly why Baïty exists.
Whether you need help choosing the right fixture for your hallway, understanding delivery times around your holiday, or just want a second opinion before clicking “buy” — we’re here.
💬 WhatsApp Us AnytimeSeriously, we mean it. Day, night, weekend. Real parents answering real questions.