Shipping & Delivery Policy

Last updated: 20/10/2025

We are committed to delivering your orders as quickly and efficiently as possible. Please review the details below to understand how and when your items will arrive.

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1. Delivery Times

We offer several delivery options depending on your location:

Delivery Option	Estimated Time	Tracking
Standard Delivery	3-7 business days	✅ Yes
Extended Delivery	7-14 business days	✅ Yes
Economy International	8-27 business days	✅ Yes
Express Delivery	1-3 business days	✅ Yes

Important Notes:

• Delivery times are calculated from the moment your order is confirmed and dispatched
• For certain bulky or made-to-order items, delivery may take up to 15 business days
• Please allow additional time during weekends, public holidays, or busy seasonal periods (e.g., Black Friday, Christmas)

What You’ll Receive:
✅ Order confirmation email immediately after your purchase
✅ Shipping confirmation email with tracking information once your parcel is dispatched

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2. Shipping Destinations

We currently offer shipping to the following countries:

🇬🇧 United Kingdom
🇦🇪 United Arab Emirates
🇩🇪 Germany
🇳🇱 Netherlands

Expanding Soon:
We are working to expand our shipping to more countries. If your country is not listed, please contact us at contact@baïty.com to check future availability or request your region.

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3. Shipping Methods & Carriers

Your order will be shipped via trusted and reliable delivery partners, depending on your location and the nature of the product:

• UK: Royal Mail, DPD, Evri
• EU: DHL, DPD, PostNL
• UAE: Aramex, Emirates Post

Multiple Parcels:
Some multi-item orders may be shipped in separate parcels, depending on stock availability and warehouse locations. You will receive separate tracking information for each parcel.

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4. Shipping Fees

💚 Free Shipping on All Orders

We offer completely free shipping worldwide with no minimum purchase required.

• No hidden fees at checkout
• Free for all delivery methods (Standard, Extended, Economy)
• Express delivery may have additional charges (displayed at checkout if applicable)

Promotional Changes:
We reserve the right to update our shipping policy temporarily for promotional or operational reasons. Any changes will be clearly indicated on the product page and checkout page.

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5. Order Tracking

Track Your Order:

• You will receive a tracking number by email once your order has been dispatched
• Click the tracking link in the email to monitor your delivery in real-time
• You can also track your order on the carrier’s website using the tracking number

Tracking Updates:

• Tracking information may take 24-48 hours to become active after dispatch
• If your tracking has not updated after 48 hours, please contact us at contact@baïty.com

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6. Order Processing Time

Before your order is shipped, it goes through our order processing and fulfillment stage:

• Standard orders: Processed within 1-3 business days
• Made-to-order items: Processing may take 5-10 business days
• Pre-order items: Processing time will be specified on the product page

Processing Time = Time Before Dispatch:
Your order processing time is separate from delivery time. For example:

• Processing time: 2 business days
• Delivery time: 7 business days
• Total time: 9 business days

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7. Customs, Duties & Taxes

🌍 International Orders (Outside UK/EU):

• Customs duties, import taxes, VAT, or other local fees may apply to your order
• These charges are the responsibility of the customer and are not included in our prices or shipping costs
• We have no control over these charges and cannot predict the amount
• Customs delays may occur and are outside of our control

📦 Customs Declaration:
We declare the accurate value of all shipments on customs forms as required by law. We cannot mark items as “gifts” or undervalue items to avoid customs fees.

🇪🇺 EU Orders:
For orders shipped within the EU, VAT is included in the price where applicable.

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8. Delivery Issues

📭 Delayed Delivery:
If your order has not arrived within the estimated delivery time:

• Check your tracking information for updates
• Contact the carrier directly for more details
• If your order has not arrived within 15 business days of dispatch, contact us at contact@baïty.com

📦 Lost or Missing Packages:
If your tracking shows “delivered” but you have not received your package:

• Check with neighbors, building reception, or household members
• Check safe places where the carrier may have left the package
• Contact the carrier with your tracking number
• If unresolved after 7 days, contact us at contact@baïty.com and we will investigate

🚪 Incorrect Address:

• Please ensure your delivery address is accurate and complete at checkout
• We are not responsible for orders shipped to incorrect addresses provided by the customer
• If you realize your address is incorrect after placing your order, contact us immediately – we may be able to update it before dispatch

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9. Failed Delivery Attempts

If the carrier attempts delivery and no one is available:

• You will receive a notification from the carrier
• The package may be held at a local depot or post office for collection
• If the package is not collected within the carrier’s timeframe, it will be returned to us
• We will contact you to arrange redelivery (additional shipping fees may apply for redelivery)

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10. Undeliverable or Returned Packages

If your package is returned to us as undeliverable due to:

• Incorrect or incomplete address
• Refused delivery
• Unclaimed after multiple delivery attempts

We will notify you and offer the following options:

• Reship the order (you may be charged for return shipping costs)
• Issue a refund minus original shipping costs (if applicable)

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11. Order Modifications & Cancellations

Before Dispatch:

• You may modify or cancel your order before it has been dispatched
• Contact us immediately at contact@baïty.com with your order number
• If your order has not yet been processed, we will make the changes or cancel it

After Dispatch:

• Once your order has been shipped, you cannot modify or cancel it
• You may refuse delivery or return the item once you receive it under our Returns Policy

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12. Contact Us

If you have questions about shipping or delivery:

📧 Email: contact@baïty.com
📍 Address: Digital Business World LTD, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

We aim to respond to all inquiries within 24-48 hours (Monday-Friday, excluding UK public holidays).

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By placing an order on our website, you acknowledge that you have read and understood this Shipping & Delivery Policy.