FAQ
Frequently Asked Questions
Find answers to the most common questions about our premium lighting collection, orders, shipping, and more. Can’t find what you’re looking for? Contact us.
📦 Orders & Payment
We accept Visa, Mastercard, American Express, PayPal, and Klarna. All payments are processed securely through Stripe.
Yes, but only if your order has not been dispatched. Contact us at contact@baïty.com.
🚚 Shipping & Delivery
We ship to UK, UAE, Germany, and Netherlands with free shipping!
💚 Free shipping on all orders with no minimum purchase!
- Standard: 3-7 business days
- Extended: 7-14 business days
- Economy: 8-27 business days
- Express: 1-3 business days
↩️ Returns & Refunds
We accept returns within 14 days. Items must be unused and in original packaging. See our Returns Policy.
- Email us at contact@baïty.com within 14 days
- We’ll provide return instructions
- Ship the item back (tracked shipping recommended)
- Receive your refund within 14 business days
Customer pays return shipping, unless the item is defective.
💡 Products
Yes! All products are designed for UK homes with UK-standard fittings and 230V voltage.
Many are! Check the product page for “Dimmable: Yes/No”. You’ll need a compatible dimmer switch.
Yes, all products come with manufacturer warranties (typically 1-2 years).
🔧 Installation
No, but all products come with instructions. We recommend hiring a qualified electrician for hardwired fixtures.
- Check the bulb (is it screwed in properly?)
- Check the power (is the switch on?)
- Check connections (are wires secure?)
Contact us at contact@baïty.com if issues persist.